Have you ever been in a situation where something is bothering you about a colleague, your company or a family member but you keep it to yourself and it just eats away at you? Often people let it simmer under the surface, and what started as a minor irritation keeps simmering until it boils and eventually erupts like a volcano, all because it wasn’t addressed.
When Scripts are Not Enough
Salespeople – especially new ones – like scripts. They believe that having the “right” words to say will improve their chances of success.